In-Person Visits

Starting July 1, 2021 we will allow clients inside the hospital for doctor appointments.  Our intention is to provide a face to face interaction with the doctor during the patient exam.  Technician appointments, non-anesthetic dentals, drop-off appointments, and drop-off procedures do not include this facetime with the doctor so we will continue to utilize the curbside drop-off method for these visit types.

Process

  1. Call 415-742-5961 when you arrive.  Wait outside until a member of our team comes to greet you and bring you inside.  We will escort you and your pet into an exam room. 

  2. Only 1 client will be allowed inside for the visit.  Exceptions will not be made.  Please designate a single contact for your pet's visit.  If you have children, family, or friends with you they will need to remain outside.  Alternatively we can proceed with a curbside handoff of your pet and contact you by phone for the consult.

  3. Unless you have a multi-pet appointment, we ask that you not bring multiple pets to your visit.  If you have another pet with you we can proceed with a curbside handoff of your pet and contact you by phone for the consult.

  4. Our lobby and restroom will remain closed to clients.  Please plan accordingly.    

  5. Regardless of vaccine status, masks will be required for entry and should remain on for the duration of your visit.  If you do not have a mask, or prefer to not wear a mask, we can proceed with a curbside handoff of your pet and contact you by phone for the consult.

  6. Hand sanitizer will be provided upon entry and will be available within exam rooms as well.

  7. After the exam and consultation your pet will be taken to our treatment room to complete any elected services.  At this point we will have you wait outside so that we can clean and prepare the room for the next client/patient visit.